Q. I have installed the ARCS for GIS Viewer Program, how do I see the charts?
A. Charts cannot be viewed directly from the CD, they must be installed onto your system using the ARCS for GIS Maintenance Program.  

Q. When using ARCS for GIS, I get a message warning me that no hardware key could be found, but the hardware key is in the back of my computer.
A. You may need to run the Install HASP option in the Intelliscan Program Group. Check also that the PC parallel port is enabled.  

Q. When using ARCS for GIS, I get a message warning me that no hardware key could be found. The hardware key is on the network.
A. On the PC running ARCS for GIS you may need to run the Install HASP option in the Intelliscan Program Group. Or, The HASP Licence Manager is not running on the machine with the network hardware key. Or, the maximum number of concurrent users has been reached.  

Q. I am running the ARCS for GIS Viewer Program as a different user or on a different machine to the ARCS for GIS Maintenance Program. The Arcs Picker dialog is empty, even though I have installed charts using the ARCS for GIS Maintenance Program.
A. Verify that your ARCS Path is set. You can find out what the ARCS Path is set to via the Options/Set ARCS Path... menu item in the ARCS for GIS Maintenance Program or via the ARCS/Set ARCS Path… menu item in the ARCS for GIS Viewer Program.  

Q. I have not installed any updates for some time, do I have to install all the Update CDs to be up-to-date?
A. No. Updates are cumulative. By installing updates from the latest Update CD you will be completely up-to-date.  

Q. Some of the graticules drawn on the charts do not appear to be in the correct position, but instead appear slightly off.
A. The datum the chart was drawn in may not be WGS84, but instead a datum more appropriate to the local area may have been used. By adding a small shift, most charts can be very closely approximated to the WGS84 datum. This is done whenever possible, using data supplied with the ARCS chart, in an attempt to display all charts using the same datum (WGS84). The important point is that the areas of land and sea are in the correct place; it is only the graticule lines that are "wrong".  

Q. Can I use ARCS for GIS with more than one GIS package on the same PC.
A. Yes. As part of the improvements from previous versions, ARCS for GIS can now be run with different GIS systems on the same PC.